Ensuring a safe and secure environment is a top priority for the Rhine-Ruhr 2025 FISU World University Games. As a volunteer, you play a crucial role in maintaining safety – for yourself, fellow volunteers, athletes, spectators, and event staff. Below are important safety guidelines and emergency procedures to follow during your time at the FISU Games.
Medical Emergencies
A first aid kit is available at every Volunteer Check-in, Venue Management Office, and ACC Information Desk. On all days when spectators and athletes are on site, medical staff will also be on duty at the venues. If you need assistance, go directly to the nearest First Aid Station, or speak to a paramedic.
What to do in an emergency
Inform the nearest medical staff.
If no medical staff are visible, contact someone with a radio. All radios have access to channel 12 (medical channel).
If neither option is available, dial 112.
Provide first aid, if possible, as long as you do not put yourself at risk.
Stay with the affected person until medical staff arrive. Then, provide them with information about the situation, such as what happened, and any first aid measures already taken.
In acute, life-threatening situations, dial 112 immediately and then inform the on-site medical staff.
General Safety Guidelines
The safety of everyone involved, including visitors, volunteers, staff members, artists, delegations, athletes and all other participants, is the highest priority during the event.
Although operational responsibility lies with the professional security team, every individual contributes to a safe event through attentive behavior, mutual respect, and good communication.
The Security Team
A professional security team will be present and active on site throughout the event. Security staff are usually easy to recognize – for example, by wearing black clothing marked with "Security", reflective vests, or clearly visible ID badges and accreditations.
Their responsibilities include entry control, monitoring and securing the venue, coordinating emergency responses, and assisting with potential evacuations.
As a volunteer, you are not responsible for enforcing safety measures. However, your role is to remain observant, identify possible dangers or irregularities, and report them immediately to your team leader or the security team.
Your Role as a Volunteer
Always keep an eye on your surroundings and stay alert for anything unusual, including unsafe situations or accidents.
If you notice something suspicious or dangerous, report it immediately to your team lead or, if necessary, directly to the security staff.
Remaining calm is essential in these moments. Avoid spreading panic and communicate clearly and respectfully.
Please also respect access restrictions and only enter areas that have been officially assigned to you.
Do not attempt to handle dangerous situations yourself – always leave that to trained professionals.
Safety is a Team Effort
Safety is everyone’s responsibility.
Be considerate, move carefully through the venue.
Respect all restricted or blocked areas.
If something seems suspicious or dangerous to you, speak up – every bit of information might be crucial in an emergency.
Fire or Evacuation
Follow evacuation routes and emergency exit signs.
Do not use elevators during an evacuation.
Assist spectators or other volunteers if it is safe to do so.
Assemble at the designated Emergency Meeting Point.
Never return to the event area during an evacuation, even if you left something behind. Only return after receiving official clearance from the security team.
Security Incidents
If you witness a fight, theft, or security issue, do not intervene.
Notify security personnel or your supervisor immediately.
Stay at a safe distance and follow security team instructions.
Emergency Contact Information
112 – General Emergency (Police, Fire, Ambulance)
110 – Non-Emergency Police
116/117 – Medical Assistance (Non-urgent)
